• Please check all items immediately upon arrival.

• You can return unused items within 7 days for a full refund or an exchange.

• We cannot refund or exchange used or customer damaged items.

• With the exception of faulty goods, return postage cannot be refunded and we will not give refunds until the goods have been received back. All returned items must be in their original packaging.

• For damaged or faulty goods, we will either refund you in full (cost of goods plus return postage) or replace the item and refund your postage costs.

• When returning goods we recommend you obtain proof of postage as we cannot be responsible for goods that do not reach us.

If you have any queries please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Swag-bag’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Swag-bag to the customer.

HOW TO RETURN OR EXCHANGE. IT’S SIMPLE:

1. Telephone us on 01423 816618 and we will give you an RMA number (Returns Merchandise Authorisation).
2. Write this number (RMA) on the returns label which you can download from our website.
3. Take the parcel to your nearest Post Office and obtain proof of postage.
4. We will endeavour to process your returned goods as quickly as possible and organise a refund or exchange.

OUR GUARANTEE

We guarantee that every article will perform to the standard that you should expect.

However, if for any reason you are not satisfied with any product you can return it within 7 days.

You can either have an exchange or full refund whichever you prefer.